FAQ

The conversion got stuck on Processing Video.
Please reload the page and try again. If it does not work, delete your browser cache, restart your browser and try again. If it still does not work, please try to use another browser. If the conversion still gets stuck, please send us a message using our contact form with the URL.

I am getting an error message.
This can be due to mutiple reasons. Please be sure:
• the video is not longer than the maximum supported video length (20 minutes)
• if limit reached! Try the next hour.
If you still get an error, please send us a message using our contact form with the URL.

I am not able to save files to my iPad or iPhone.
It is not possible to save files to your iPad or iPhone without an app. Please, download the app “Documents by Readdle” from the Apple Store to be able to save files to your device.

Is it possible to change the audio quality?
No. The quality of the converted files is always the same and performed in high-quality mode.

After clicking on the button, download is not starting!
Please send us a message using our contact form with the URL.